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MIR: Jaiku Unwrapped – Part 2

In years gone by, expert craftsmen were named Masters. Master Builders, Master Blacksmiths and so on. In this new period of our history, labels are changing. Whatley is one of the only Master Jaikus that I know. He knows and uses the service inside out. Jaiku is his third eye.

Today we bring you part two of the Joy of Ku – Jaiku Unwrapped. Part One is here.

All good? The Master pulls down the hood of his dark billowing robe, turns toward us as we bow benevolently – and over to James.

– – –

Ok – so those of you that read my last official Whatley on Wednesday a fortnight ago (ignoring all the N95 shenanigans that happened in-between); and were quite interested to read my little introduction to Jaiku, then you’re probably wondering what I’m going to cover this week in part two of ‘Jaiku Unwrapped’ (nice title Ewan).

First up: Are you on Jaiku? If yes, read on. If no, go to http://jaikuinvites.com and get yourself in!

Next: Let’s talk about features

Well, there’s a lot to cover. I first encountered Jaiku way back in the Spring of 2007 as an early S60 app. This first iteration being ‘merely’ the cell-tower-naming, life-stream-enabled, active contacts book… and breathe.

So what does that mean?

Cell Tower Naming – Each Jaiku user can name the cell tower that is currently in use by their mobile handset. This information is then shared with your [Jaiku] contacts. This is cool.

Most of the cell towers near me are called variations of Teddington; Teddington Station, High St, Home etc and if any of my Jaiku buddies find themselves in the area, their Jaiku app updates their location accordingly. Can be fun when you’re browsing your contacts and you notice one of your friends is in one of your cells.

Life Streaming – Jaiku was at launch (and arguably still is in some respects) WAY ahead of its time when it comes to TRUE life-streaming. Any and all feeds can be pulled in and aggregated into the one stream. Here’s mine:

Comprising of my Last FM, Flickr, YouTube, Twitter and Various Blog Feeds.

All of my content in one place. Fantastic stuff. Interesting how this is now the business model for the relatively new Friend Feed. Something that I’m yet to try out but I’m told offers a very similar service on the full life stream front. Big deal, Jaiku’s been doing it for ages.

Friend Feed lacks a mobile component however which means no cool, location based stuff.

That aside, all of this life-streaming is no good if you can’t do anythingwith it. Which leads nicely into–

Active Contacts – Now that you (and your contacts) are all life streaming content or Presence Information, Jaiku takes on a more interesting role as a replacement for the native contacts application within the handset. Having Jaiku as an Active Contacts book allows you to see who is and is not available for calling just from one quick glance. Each contact displays the stream coming from their handset – this encompasses everything I’ve mentioned so far (Location, Life Stream Feed Content) and adds to it calendar info (shared, hidden or busy) AND profile information too.

The screens below are taken from the S60 app with my phone set to three different profiles:

The Profiles being General (Green), Vibrate (Amber) and Silent (Red) respectively.

If my Jaiku is displaying a red icon, now’s probably not a good time to call.

Note you can also see my latest ‘kus’ as well as the next event in my calendar; this information is opt-in as part of the sign-up. For the sake of sanity (and privacy) I normally have this set to busy but have shared for the sake of the screenshots.

Having this option available for all of my contacts would be excellent.

A quick glance can show me:

Where you are, what you’re doing, what your plans are, what you’ve been listening to, the last photo you shared, the last video you shared, the last blog post you wrote.

It goes on.

All of this stuff comes together to form one S60 app that is truly something spectacular.

Not got an S60 handset? Try http://m.jaiku.com instead. Not as functional as the app but still easy and accessible from your handset.

All this so far has been about the utility. The product. The usability. The benefits.

In my next (and last) Jaiku-themed piece I’ll cover off the final piece of the puzzle.

The thing that, in my opinion, truly makes Jaiku special:

The Community.
First is this piece from Jonathan Greene who gives a rough outline of the features I’ve mentioned above. It’s a good read but the good stuff is at the end with his fantastic video (from last year!) about the (now live) beta client of the S60 app.

Second is this post from co-creator of Jaiku, Jyri Engestrom. Entitled:

Blind Men’s Baseball – The Social Importance of Peripheral Vision

This one quote: ‘phones were designed with the assumption that when a person picks up the receiver to dial a number, they already know who they want to call.’ says it all for me.

Next week I’ll be in Las Vegas spreading the SpinVox love at CTIA.

If you’re heading out yourself, come find me and say hi.

If not, see you in a fortnight.

Thanks for reading.

MIR: The N95 Saga: What happened next?

First up, if you missed the rant on Friday, then you should go catch up or else none the following will make much sense.

HOLD MUSIC – BA BADADA BA BA BA DADA – BA BADADA BA BA BA DADA

Up to speed? Good.

Next up – I’m still with Vodafone.

Why?

Well. You’ll see.

Thing is, this whole episode has really got me thinking about a LOT of stuff. So there’s a lot to cover with this follow up post, it might turn into another long one. So once again, thanks for reading.

First up – let’s pick up from where we left off.

The early hours of Friday morning:

01:30 – I email my rant over to Ewan

01:45 – He hits publish

01:46 – I post on Jaiku

04:52 – Nokia Geek re-posts the story on
his blog

07:40 – The story re-appears over on the blog by iFelix

08:57 – An SMS arrives from a friend within the walls of VF:

“Would you like me to try and escalate your N95 problem internally? Or would you prefer the vanilla experience?”

I choose the latter, (thank you though for your kind offer – you know who you are).

09:30 – Steve Litchfield links back to the story over at All
About Symbian

Then, at 09:39, the phone rings:

“Hello, James Whatley?”

“Hello there Mr Whatley, my name’s Amy and I’m calling from Vodafone. I hope you don’t mind me getting in contact like this, I’ve just been reading your blog.”

[Note from Ewan: We’re speculating that ‘Amy’ is indeed Amy Rose as covered before on SMS Text News]

“I see.”

“Yes, I searched for your name on our system and then cross referenced the notes on the accounts that I found with your written version of events to see which James Whatley it could be and.. well I found you!”

“Right you are.”

“Mr Whatley, I’m dreadfully sorry for everything’s that happened regarding your N95. We’ve investigated it as much as we can this end and it seems the insurers have rather a lot hoops to jump through to process these claims, something we’re trying to rectify. And you see it’s basically a lot of red tape that we can’t really do much about.”

“Ok.”

“However, I’ve been in touch with them and sorted everything out and we should be able to get a replacement phone out to you as soon as possible. Now this normally happens on the next working day, but I’m going to make a few calls and see if we can’t get it out to you today.”

“Oh well, thank you very much.”

“Only thing is Mr Whatley, we don’t actually stock the silver N95 anymore. We only have the 8GB version, is that going to be ok?”

“Well, er… I actually prefer the silver one if I’m perfectly honest, but I can’t knock it I guess. It’s very kind of you to reach out like this. Yes. Ok. I’ll take it. Cheers.”

“Right then, I’ll sort things out with the insurance company. You will still have to pay the Â£25 excess charge for claiming but I can just pop that onto your next bill. I’ll give you a call back in a bit to confirm delivery.”

Brilliant. Fantastic. Wonderful.
Or is it?

We’ll come back to this one. Moving on.

09:50 – I get an email from Colin over at Nokia WOMWorld:

“Hi James

Your two week trial period for the N82 has finished, therefore we need to organise the return of the device.”

Just kidding! Read about your ‘kaput’ N95, so out of the goodness of our hearts we will extend the N82 trial period. How about I send out a bluetooth headset too, make it easier for you to call/pester/complain to Vodafone whilst on the move?”

I very nearly spat my latte out laughing! This did make me smile. A lot. Cheers guys.

10:00 – Steve over at S60Blogger made sure he
mentioned it too – which, incidentally, then got picked up a few more times on some insurance aggregation sites

10:10 – Paul Sweeney of VoiceSage talks about the Expectations
of GREAT Customer Service

11:29 – I come back to my desk and I have a missed call plus one new SMS:

Hi James, it’s Amy calling from Vodafone. Just calling you back as promised earlier. Got good news the phone is gonna be delivered to you today. Should be with you around 2:30. I will give you a call back, I’ll try you again in a little while just so that I can have another chance to chat to you. Thank you. Bye. – Spoken through SpinVox

14:30 you say? Not bad at all.

Lunch time rolls around and the department head out for a colleague’s birthday lunch.

13:25 – The phone rings:

“Hi, is that James Whatley?”

“Yes mate.”

“Alright, I’m just on Marlow High Street, looking for Wethered House (SpinVox HQ), can you direct us?”

“Actually mate, I’m just on the High Street myself. In Chez Gerard.”

“Oh I can see that, I’ll come meet you.”

13:30 – Yours truly takes delivery of a brand new, never-been-opened Nokia N95 8GB.

Just shy of 12hrs since the original article went live.

So – What have we learnt?

First thing: Vodafone have some kind of ‘Forum Intervention Team’ who are happy to step up to the plate whenever things need fixing, (but we knew this already).

This I must say is a HUGE step forward for any operator/network and is something the rest of the industry can learn from.

To have a team in place monitoring the blogosphere for anything of this nature is a great string to Vodafone UK’s bow.
And it’s the exact same thing I used to do 18mths ago for Refresh Mobile, (way back in their Mobizines days).

So kudos to you Red; you came through and you delivered. Nice work.

BUT.

And this is a big BUT that was repeated to me over email, IM, Jaiku, Twitter, SMS and even over the phone from my friends and colleagues alike:

“BUT JAMES?! Well done and everything – But what about the average user? If this happened to your Mum she wouldn’t sit down and write two thousand words on how annoyed she was nor would she know the right platform/channels to use to air said grievances! So, what about your Normobs?!”

Well. There’s a few ways you can look at this.

Ewan bet me Â£5 that I could’ve got a replacement handset from in-store over the weekend and he was probably right. So did I get preferential treatment? Yes. You could say I did. If I was your average every day customer without access to a reasonably well-read wireless news site, would I have got my replacement handset on the same day? Doubtful, (don’t forget though, I still had to pay the Â£25 excess, just like anyone else – all VF saved me was time).

This however does not necessarily make Vodafone bad. Later that day I was contacted by another friend of mine, again within the walls of Vodafone. He told me about the Forum Intervention Team and how (in his opinion) they do a good job. Not least because they fix what they can online but because every problem they solve gets put back into the system to try and ensure that the same doesn’t happen again. My contact also told me that Vodafone has a ‘Voice of the Customer’ forum. Everyone within Voda has the ability to raise issues to VOC so they can be investigated.

They don’t take this kind of thing lightly.

The good thing (I’m told) is that this whole episode has highlighted the ‘outsourced insurers’ problem to the VOC which will hopefully mean that the end user experience will improve in the long run.

This is great news.

Short term?

If you are a normob (or if you know one) then the best advice I could give you would be to never give up. Keep calling back, keep kicking up a fuss and keep on keeping on until you get the level of service you think you deserve.

Now in closing; let’s address some of the questions raised in the the comments of Friday’s piece::

Quite a few of you mentioned that I should’ve taken the insurance girl’s hints and just told them what they wanted to hear. You’re probably right. But you’re gonna have to excuse my naivety on this one chaps; the thought didn’t even cross my mind. I’ve never had to claim on insurance before and well – I didn’t know the game was played as such. I’ll know for future reference, that aside – it’s still a sorry state of affairs if this kind of behaviour is ‘the norm’.

Hands0n had a cheeky dig at the state of my N95. What can I say? I USE my handset! I don’t care for fancy covers or belt clips. My phone is purely functional. Admittedly I use every function available but that doesn’t mean I should keep it wrapped up in cotton wool. I love the battle scars on my N95. It shows how much I’ve really got out of it, y’know?

Maybe I should send it off to some kind of mobile phone war museum? Hehe.

Joking aside, this whole episode has taught us a LOT about Vodafone.

Yes, their CS sometimes falters but it’s clear they do care about their customers.

Yes, they gave me preferential treatment, but it’s only through people venting their anger (online or otherwise) at poor levels of service that any big company has any chance of learning/changing anything.

And the less said about the N95 4GB variant the better…

Reminder: Mobile Geeks of London III

Wotcha!

Mobile Geeks of London III is less than a week away and I am ridiculously excited…
It really is looking like it’s going to be the best one yet… 🙂

If you’re reading this and unsure of what the hell I am talking about:

DUDE! WHERE HAVE YOU BEEN?!

First – Get yourself off to the facebook group, sign up and then add the event to your diaries folks!

Just so you know – the event is happening THIS Thursday evening, Feb 27th, upstairs at the All Bar One on New Oxford Street (closest tube – Tottenham Court Road).

Stuff you may expect to see:

– Nokias from WOM World
– Mobile gaming from Playyoo
– VoIP from Truphone
– Super SIM Cards from MAXRoam
– Internet made Mobile from Mippin

^ Those are all – to date – confirmed attendees.
I’m pretty certain there’ll be a lot more on show – all you’ve got to do is ask the the right person/s…

Remember –
You’re not coming to buy, you’re not coming to sell it. You’re just coming to use and play.
…and strictly NO BIZ/DEV!
😉

So yeah – looking forward to seeing you all there and if you can’t make it – SHAME ON YOU!
Maybe I’ll see you at the next one…

J.
PS – I’m TRYING to get me an uber-exclusive SpinVox Mobster that I can give away as some kind of raffle prize.
If anyone else is reading this who has anything they’d like to contribute to this little ad-hoc prize draw then do get in touch and we’ll go from there.

Top Banana.

MIR: Nokia N-Gage: Possibilities & Potential

MWC – Wow. Cool. Loved it.

I was there on official business with SpinVox and the one KPI I had was to make sure that the headlines on the SpinVox message board were updated constantly (see pic ).

So off I trotted around the congress to get the latest news and views and convert them, quite literally, into text.

And where did I end up? In all sorts of places! One of those places just happened to be the Nokia hospitality suite, on-hand and asking questions to the product managers of their new devices and services. The one I want to write about today? N-Gage – and what fell out of that particular session.

Here goes:

If we, the power users, (according to Jaakko Kaidesoja, lead director at N-Gage) define how future handsets will be created/designed then please, please, PLEASE allow us to DO MORE.

So – what do I want to do? Well, me personally? Not that much. I just want to have the option, the ability to do more with my devices.

Sitting in the Q&A with Jaakko, it struck me what was missing.

It was odd that, of the four Product Manager Q&A sessions that I was able to attend at MWC; OVI, N78, N96 and N-Gage respectively, the one I thought I would enjoy the least was the one that had the most potential.

Given that I went into the N-Gage Q&A thinking that I probably wouldn’t enjoy it that much, Ricky ‘Symbian-Guru‘ Cadden and I, have often traded blows about mobile gaming (he loves it and I hate it), I was immensely surprised at a) how much it got my brain going and b) how much untapped potential S60 apps as have as a whole.

Maybe it was thanks to the previous three sessions I attended that this one got my brain ticking over so much. Geo Tagging for example, something I wrote about recently and has been possible (thanks to ShoZu) for over a year, is now ‘as standard’ across Nokia’s new hero handsets (the N78 and N96) but – hey guys, why stop at images?

The three questions I put to Jaakko were as follows:

Forgive if I’m taking this a step too far but given that the geo tagging functionality has been announced recently, wouldn’t it be cool if I could geo-tag my stats? i.e.: Dude! I was HERE when I beat you!

Jakko: That’s not possible but a good idea

Can I upload my stats to my OVI?

Jakko: Not yet, but it is something we would look at in the future

Can I sync my N-Gage contacts with the contacts in my phonebook?

Jakko: Not yet, but it is something we would look at in the future

THIS is when my brain went into overdrive and I started systematically going through the applications on my handset to find which ones would make logical sense to link up. Starting with N-Gage, why can’t I browse my contacts, click on Ricky and send/book him a time to play [insert ngage game title here]? Ricky would then get an invite from me which he could accept, and in the background the handset would place an appointment into his calendar and link my name with my N-Gage username on his phone – synchronicity inside N-Gage and out – it just makes sense.

I can already attach images and suchlike to contacts; MP3s/Ringtones for example (which is great if you’re away from your phone; Imperial March playing? That’ll be Mum) so, let’s do more.

Given the functionality demonstrated by Jaiku’s presence information, and also some features which are disabled in the current client (but have been seen on the private beta – ie: direct to stream photo uploads and ‘what am I listening to?’ – Last.fm-esque scrobbling on the move).

If Nokia can build in Location tagging, (which, to be honest, is a big ME TOO app that everyone will applaud them for, and yet us early adopters will continue to thank ShoZu) then why not put presence in as well?

This whole stream of consciousness leads me into what originally got me worked up. Strategic alignment across S60 (and why stop there?) applications.

Why not link everything up?!

Only by enabling these things from the off and N-Gaging (heh) the consumer with simple and easy to understand education, will you benefit from mass-adoption.

And I’ll leave it there, for now.

I’ve got a lot more that will hopefully filter through over the coming weeks.

So, stay tuned!

Nokia Webcast – Live Post!

I’m sitting here RIGHT NOW at the Nokia Webcast in Hall 8 of the Mobile World Congress in Barcelona…

Soundbites so far:

“35millions GPS devices to be shipped in ’08.”

“Nokia Maps 2.0 launched – Now includes ‘Pedestrian Navigation’ …Barcelona tours already planned via Nokia Maps…”

“Nokia N78 – follower of the N73 – shipping Q2 2008… includes FM transmitter.. Geotagging included..”

“The N95 user’s behavourial activities define the changes of consumers. The phone reinvented convergences… “

“N96 introduced. Iconic slider included… Kick stand included [like the N82] – shipping Q3… 550e.”

This last one is a bit pants if you ask me.
Looks too much like the N81, which is a horrid device… Meh… Full flash supported which is lovely but to be honest I’m not a fan…

More to follow…

Nokia’s New Flagship Store – London

Alright folks,

Happened to be passing through London town yesterday and, whilst I was Jaikuing away, my new friend Steve from S60Blogger requested some photos of the BRAND NEW Nokia Flagship Store on Regent Street…

These I took and, after eventually uploading them to my Flickr (via ShoZu – my new favourite app) for the world to see, I thought I’d post some here… see below

WOOP WOOP!

And also, to show that there’s no favouritism, I also followed through on Stefan from Intomobile‘s request for a QIK video tour too!

Big love to Ricky Cadden, Symbian-Guru, who reported on these FIRST over at SMS Text News and then again over at Symbian Guru.

Top Bombin’ Chap!

MIR: How-to: N95 + ShoZu + Geotags + Flickr + GeoRSS + Google Maps = Mash Up Central!

This week Whatley is going all Web 2.0 on your ass. It’s all very well having these magnificent tools at our disposal — but how do you actually get them working? I’ve always liked the concept of geotagging my images — but haven’t quite got round to working out how to do it. It’s actually refreshingly simple. Here’s James with the overview:

– – –

There’s been a lot of buzz online lately about Nokia Beta Labs‘ latest software release – the Nokia Location Tagger.

A quick overview from Nokia:

‘With Nokia Location Tagger, you can automatically tag your location data to your pictures. As you take a picture, your GPS coordinates are saved to the EXIF header of the JPEG file. You can use this data later, for example, to locate your pictures on a map.

That’s a great feature – Fantastic!
(more on the application of this functionality later)

Nokia also go on to say:

‘In the near future, we hope to make location tagging a seamlessly integrated part of your Nokia experience. Until then, Nokia Location Tagger is a small standalone application that gives you a sneak preview. We are not planning to productize this application as such, but we’d love to hear your thoughts already now, so that we have time to take it into account in the mainstream development.

EVEN BETTER!

However, I will not be using this application. I have absolutely no need for it whatsoever. Installing the Nokia Location Tagger onto my handset would be a complete and utter waste of time.

Why? Well, since downloading and installing Share Online 3.0 (another Nokia Beta Labs product) the Web Upload part of my N95 has been rendered useless. I’m told this is probably something to with http protocols on Vodafone; an early Jaiku beta release had similar problems. However the difference is I could uninstall Jaiku. This is not the case with Share Online 3.0. Grr…

So how do I upload media from my N95? Answer: ShoZu.

Yes it does all the cool things like photo/video uploads to all my sharing sites etc but Ricky covered most of that yesterday.

The ‘other’ cool thing that ShoZu does is… *drum roll please* …Geo Tagging!

That’s right. Exactly the same thing that Nokia’s Location Tagger! ShoZu however announced this feature at LAST YEAR’S 3GSM! …nearly a full year ago.

But I’m not here to moan about Nokia playing catch up AGAIN…

I mean, that thing that the iPhone does when you turn it like *that*?
SO cool.
Wouldn’t it be great if the N95 could do that?! If only it had something like a built-in accelerometer…

No wait.
😉

As I said – I’m not here to moan about that – I’m here to show you what this kinda stuff can DO!

Right then.

First you need a GPS enabled phone – an N95 for example.
Then you need ShoZu, (with the GPS tagging switched to ‘on’).

Once you’ve got those two sorted get yourself a Flickr account and enable the two following options:

1. Import EXIF Location Data – http://flickr.com/account/geo/exif/?from=privacy
2. Import Geotagged Photos – http://flickr.com/account/geo/import

All done? Good. Now take a few photos and upload as you like. Got that far? Excellent.

Now go to your Flickr page – here’s mine http://flickr.com/photos/whatleydude

Scroll to the bottom and you should see some feeds – you want the geoFeed.

Right click on that and then ‘copy link location’.

Once you’ve done that – get off to www.google.com/maps and right click, paste into the search box and ‘search maps’.

You SHOULD end up with something like this:

N95 + ShoZu + Geotags + Flickr + GeoRSS + Google Maps = Mash Up Central!

Give it a go and see what you come up with. I was chuffed to bits when I finally got mine together and working correctly. Hence the desire to impart knowledge I guess. Two quick notes before I sign off. First a big thanks to the my Jaiku buddies who inspired me to put this post together and second to point out another great use of ShoZu.

Enjoy!

MIR: Whatley’s mobile power user insights

Just a quick two parter this week – Ewan gave me my first actual assignment last week and I’m still putting the finishing touches to it, (i.e.: Still need to write it up proper-like).

So – as a bit of cheat – I thought I’d do a follow up post on last week’s Power User Insights.

To be more precise: Address some questions that were asked in the comments (as well as elsewhere online and off) and clarify a few points too…

But first, a quick user story:

At the weekend I killed the browser on my N95. I don’t know how or what I did exactly that made it die in such a spectacular fashion but die it did.

To the point where no matter how many times (or many ways for that matter) I tried to access the Mobile from my N95, it was having NONE of it. I clicked on the app, the screen flashed as if it was about to do something and after a second or two – it went back to the menu screen.

Panic.

Set.

In.

First thing I did was turn it off and turn it back on again… Nope, didn’t work.

Then I tried using one of my phone’s shortcuts to get to the web – Nope, that didn’t work either.

I had these horrid thoughts of having to hard reset* my phone and having to re-build it back up from scratch. Not good.

However – all was not lost – some research online uncovered some prior cases of aforementioned phone browser fever. The problem was in fact my cache. Obviously, not being able to clear it from within the browser was going to be a problem so I had to turn to my trusty Y-Browser.

Once I’d browsed to my C drive and cleared the cache, (over 500 items in there! Eeep!), the browser started working again just fine. Woohoo!

So as an FYI – if this happens to you – you know what to do.

On retrospect, if you were to put a Normob (Ewan – are you gonna trademark that?) into this situation what would they’ve done?

Left it? Sent it back to Nokia? Taken it back to the store?

90% of my friends would’ve done neither and probably just given their phone to me and asked me to fix it.

No, scrap that.

100% of my friends, relatives, acquaintances, colleagues etc… ALL give their phones to me to fix. Not a problem. I like doing it. But if they don’t know someone like me (or you) then what do they do?

Hand it in to a store only for it to be returned 3wks later with a note saying ‘water damage’ attached to it?

At this point I’m reminded of Ewan’s recent iPhone/Parent problems…

Ok. Well. Enough ranting and explaining – moving onto part 2:

Got some great feedback from the power user piece from last week so thanks again to all of those that took the time to response – fantastic insights – some of which I think are worth sharing (and linking to).

Terence – your first comment made me go back and edit part of the original content so it now reads:

“…as well as also managing to find time to update my facebook,
…reply to some Tweets…
…and catch up on Jaiku via their m.websites”

Being the mdot evangelist that I am I just assumed that you’d all know that’s how I’d be viewing my content! 😉

Google Reader was mentioned a couple of times – I was unaware that they had a mobile variant for this, and having only just discovered recently the wonders of all things RSS – I shall have to have a play at once!

Antoine of MMM had a great idea about a dock for your device. Apple have that one covered already but yes – a ‘centre of gravity’ for my Nokia device wherever I went would be great.

Mirko – I find when walking around London that 8 of 10 people tend to be either tourists or travelers themselves. Plus I am uber-reliant on my handset and use it whenever and wherever possible. I see your point but I think it’s just down to personal preference.

Active Notes. Well reminded. I used to have this but I think I lost it when I last upgraded my firmware. Anyone who uses the ‘notes’ app on their handset should really lookout for Active Notes. It’s quite handy.

Ben Smith suggests Road Sync for all your email needs. I personally use the one Mail 4 Exchange client that comes built in on my N95 (and on my E61i for that matter) but I shall definitely take a look at this one. Glad to see you find SpinVox as useful as I do too – and a big public thank you for the amount of feedback you sent in earlier this week. It has been circulated and the right people are devouring it as we speak!

Onto Dave’s question about Agile: Dave, I bought Agile Messenger originally about 2yrs ago now, (it maybe longer), for my then N70 and I loved it. At that time it was only around Â£7 (about 9 euros) and I had no problem paying for the full lifetime licence. I too have fring installed but to be honest, I only ever really use it when I need to chat to any of my Skype contacts, (you know who you are).

I’m not sure if Agile is worth as much as they’re charging for it these days but it is definitely worth taking looks as I’m certain they now offer a free trial period upon initial download.

Martin – I read your post – great read. Dopplr is something I will add to my bookmarks at the earliest opportunity.

Finally – Martin’s post reminded me of this great TED Talk I saw recently by Nokia Researcher, Jan Chipchase. Enjoy.

http://video.ted.com/assets/player/swf/EmbedPlayer.swf

MIR: How do you use your mobile handset?

A day in the life of heavy mobile usage…

I am, by my own admission, a power user. This may come as no surprise to the regular readers. In fact, I’d hazard a guess that around half of Ewan’s reader-base would probably consider themselves within this category?

But, what defines a power user?

Well I kept on a diary this morning. Not for too long, a few hours, jotting down any mobile activity on the fly… Have a read:

7:05 – My N95 tries to wake me up to the sound of the Plain White Tees.

I hit snooze.

7:15 – My N95 tries to wake me up again.

I hit snooze.

7:17 – The calendar reminder I set myself the night before, pre-empting this state of affairs, wakes me up properly with the message ‘Wake up you sleeping fool – you have a meeting in town!’

I get up.

7:30 – Whilst getting washed and ready I check Vodafone’s ‘My Travel’ section of Vodafone Live! to see when’s the next train to Richmond. Twenty minutes from now. Cool.

7:40 – I leave the house. Earphones are in and my phone’s MP3 player is happily randomising the 5GB worth of music I have on the microSD card within, for my listening pleasure.

Along the brisk 5min walk to the station I quickly check my train times again (yes, I know I’ve already checked them but I’m insanely regimented about being on time) and then open my Jaiku client to see if my friend Jana is going to be on the same train as me.
She’s not, she’s working from home as she’s not feeling too well and her phone’s profile is on silent so there’s no point calling her either.

All of this from one quick glance at Jaiku. Nice.

7:52 – I board the train to Richmond. At this point my, quite frankly, invaluable Tube Map java app comes into play as I need to work out the quickest route to Piccadilly Circus; Richmond – Hammersmith – Piccadilly. Sorted.

8:05 – The outskirts of the District Line Underground are in fact overground and so I use this time to read up on the morning’s news.

Starting with Mippin, I work my way through: All About Symbian, SMS Text News, Darla Mack, Symbian-Guru.com, WiiWii.tv and anything else that might be of any interest.

I check my emails on the new http://beta.m.yahoo.com, (note – NOT on Yahoo Go. Yahoo Go is BAD), scan my IMs (Gtalk, MSN and Yahoo) using Agile Messenger , as well as also managing to find time to update my facebook, reply to some Tweets and catch up on Jaiku via their mdot websites!

As I head underground at Hammersmith, I start cross checking my work phone’s calendar (the E61i’s native app) against my personal calendar (the Handy Calendar app from Epocware – http://epocware.com/ ) to check for double bookings and the like… Glad I did, have a birthday on an away day that I need to get out of somehow, eek.

Incidentally – as a point of interest – I spot my 2nd iPhone ‘in the wild’. I’m tempted to ask the woman how she could justify it but she hides it away quick before anyone else notices she’s got one…

9:10 – I arrive at Piccadilly Circus and have no idea where I’m going for my meeting. I m.google the agency quick, grab their postcode from their website, tap that into my GPS and voila… it’s just round the corner. Easy peasy.

10:15 – One of the key people has to dash off after receiving a converted voicemail (as a text message, through SpinVox) from his Wife. Her car has just got a puncture and she needs his help. Unfortunate situation aside, that’s a little piece of magic right there. Without SpinVox he wouldn’t have called his Wife back until after the meeting. Already he gets it.

10:20 – I head off, but I need to write up some notes and check emails etc… So a quick SMS off to the Texperts is required methinks:

“I’m in Piccadilly. Where can I get a decent cup of coffee and some free wi-fi?”

10:25 – The answer comes back as: ‘The 5th View Cafe above Waterstones on Picadilly’ and off I trot.

10:30 – Setting up a mini-office over a cafe mocha I glance out the window. The view is amazing. Out pops the N95, I snap a quick photo and then upload it straight to my Flickr, via ShoZu.

Here’s the picture, by the way:

10:35 – I plug my ears back in and settle down to get on with some work.
The End.

So why bother writing this up? Three reasons really.

1) To give an insight into the usage habits of a genuine power user.

2) To find out more about the user habits of the SMS Text News reader base:
‘How do you eat yours?’

3) To ask if anyone out there thinks there is something missing: What application do you use every day that you could not live without?

MIR: Taking a firm hand with firmware

– – – –

Two weeks ago, after writing my review/rant about the N81 8GB, Stefan Constantinescu (of IntoMobile fame) left a comment:

‘With the new N95 firmware out that breathes new life into the device I too can’t understand why anyone would want the N81.’

Fantastic point Stefan, the new N95 firmware does INDEED breathe new life into the N95 and anyone that comes anywhere near me with their pre-V20 firmware will get it upgraded in a flash.

What a great move by Nokia. That is, of course, if Nokia actually bothered to TELL ANYONE ABOUT IT!

Yeah yeah yeah, so Nokia told a few bloggers and released a techie press release (maybe). But fundamentally – WHO is actually going to benefit?

Ok – so as an old friend used to say – let’s do a quick fag-packet analysis:

I reckon, best guess, maybe 5% (and that’s being EXTREMELY generous) of all N95 owners are aware that they can update the firmware (or ‘software’ as a normob may refer to it as) on their handset maybe?

Of that 5%, how many actually are going to know/check that there is a new firmware available.

You could probably argue yourself up to quite a high figure, what with the ‘firmware aware’ having a higher propensity to be techies/mobile geeks. But still.

Of THAT percentage, how many N95ers are going to risk upgrading their firmware, having had their fingers burnt in the past trying to upgrade a previous handset?

Or, what about those of us who have no intention of going anywhere near the Nokia Software Updater (NSU) after having heard such horror stories about bricked handsets and nudged USB cables?

Right – ok – how many hands are left up? Not many.

And even you brave few who are left standing still aren’t guaranteed a new piece of firmware because guess what?! Computer says no.

(Or in this case: Your Operator/Carrier – see some of the comments from last week’s article as a case in point).

Moving on from this – let’s take a look at the iPhone model.

The sync cradle becomes (as I heard recently) the centre of gravity for the user. They charge it, sync it and, above all, update it from one place.

The user is told, at point of sale, plug this into your PC/Mac and register online. That is the first thing the user does and immediately the user-behaviour has changed. Or has it?

How many iPhone users out there own (or have owned) an iPod? A fair few? Ok so how many of those users already associate having an Apple product that must be plugged/synced up to their Mac to optimise usage? Again – I’d bet a reasonable amount.

Apple have been very clever in a) Tapping into that pre-defined user behaviour and b) Educating the new user on how to get the most from their iPhone.

Nokia, to me at least, have a lot of catching up to do in this department. My N95 is a phone that happens to play music. The iPhone is sold as an iPod that happens to make calls.

This one simple, strategic change has resulted in a paradigm shift in how the end user benefits from updates back at base.

To put it simply: Push instead of pull.

When updating the firmware on a handset, Apple have it nailed.

Nokia we love you but, to reach the masses, you have a lot of catching up to do.