Tag: iPhone

What phone should I get?

Someone recently asked me:

A good pal in the pub asked what was the best phone apart from the iPhone. What do you think? James Whatley you know about these matters. What’s the best out there on balance?

My response?
_____________________________________

If you’re not looking for an iPhone. Then your choice is Windows Phone or Android. If you want amazing photos, look at the Lumia 925 or the Lumia 1020 (see yesterday’s post for more on that one). The latter outperforms the former in the photography stakes, however the 925 has a more aesthetically pleasing industrial design. 

If photography isn’t your number one reason for having a phone (oh and if, like me, you can’t get on with the Windows Phone 8 OS) then it’s a tie between the Samsung Galaxy S4 or the HTC One – I own and adore the latter.

Finally, if budget is an issue, I’d look at the Google Nexus 4. It is, at the time of writing, Google’s flagship device and is merely an astonishing £159 SIM free on Google Play.

That’s all I got.

Whatley on a phone
_____________________________________

Disagree with this? Let me know.

But while you’re at it, let me know which phones you recommend when people ask you this same question. Those of you that don’t reply with ‘Let me ask Whatley’, that is…

 

Want a Lumia 920 on Vodafone?

UPDATE: AS OF DECEMBER 19th – IT’S COMING! 

It ain’t gonna happen…

 

Lumia and Vodafone? NO.

The Nokia Lumia 920 is the latest (and greatest?) Nokia flagship phone. It was announced on September 5th, 2012 and sources are placing its release at around the middle of November somewhere.

I like the look of it and, since knowing mobile tech the way I do, I gave it the fairly highly-regarded label of ‘My Next Phone‘.

But there’s a problem. This morning this happened –

Dan Bowsher is one of the super-smart social media chaps at Vodafone and, as managing editor of the Vodafone UK blog, it’s kind of his job to be on the button with stuff like this – so I appreciate the heads up, Dan, thank you.

The ironic thing is, the same episode of The Voicemail that Dan is talking about is also the exact same one where I name-check Vodafone as being one service that I could not live without.

But now, I am in a quandary –

I’ve been a Vodafone customer for nigh on 16yrs. I honestly can’t think what kind of data they have on record or how much customer equity I’ve built up over that time.

And they’re not going to range the one phone that I really, really want.

My options are as follows

  1. Buy the Lumia 920 SIM-free (not ideal).
    –
  2. Leave Vodafone and join a network like EE (who are not only ranging the Lumia 920 but also launching with the first 4G network)?
    –
  3. Ignore the Lumia 920 and perhaps consider a different handset – like the new HTC Windows phones or in fact, an iPhone 5 (which is genuinely a serious option)?

 

Opinions please.

UPDATE: Vodafone have published a blog post confirming the above Windows Phone 8 device strategy 

–

 

 

 

Google Buzz: where’s the love?

Last night, as I was leaving the office to go play football, word was spilling out onto the interwebs about a brand new Google service.

“Social features!” some said, “Keep your friends updated”, whispered others but, it was only when I saw the sad, inevitable combination of words that make up the phrase “Twitter Killer” did I finally switch my Mac off and head on out. Buffoons.

90mins later, post footy, I left the pitch and decided to upgrade my Google Maps and – to my surprise – buzz was there, but at the same time – not there.

Continue reading “Google Buzz: where’s the love?”

My Phone of the Year

Now that’s a fair amount of linkbait right there, but before I reveal which handset I’m going to bestow such a high prize upon (chortle), let’s first cover off those who definitely haven’t won my phone of the year.

Loser
Loser

The first phone it’s definitely not, is the iPhone.

Before you all launch into the whole ‘iPhone is the best thing in the world’ spiel and flame me from here well into 2012, just stop and think. The iPhone was – and arguably still very much is in its 3GS form – a luxury device.

Costing at the absolute minimum £300 – £400 either on PAYG or on contract, the iPhone has priced itself out of the competition by attempting to manufacture an allure of exclusivity. Yes, the iPhone is a great handset, but phone of the year it is not.

Nor for that matter, is the HTC Hero.

An Android device heralded by some as the best yet, after having a hands-on, I must say that I still prefer the HTC Magic. Either way, the still ‘in beta’ Android OS is yet to break into the hearts and minds of the mass-market. Though I have a very strong suspicion that – what with the upcoming Nexus launch next month and the apparently awesome work that the Motorola Droid is doing stateside – Android will truly arrive in 2010.

What about the Palm Pre? Er…Not a chance.

Which of course, leaves us with Nokia.

Is it the N97?
No. The early firmware troubles playing a key factor here, leaving the mobile users of the world divided. The mini may yet turn things around, but has arrived too late for this party.

Could it be the N86 8MP?
Close, very close in fact. For me, the N86 would have snagged it, but you simply don’t see it anywhere. I know that I personally have been responsible for at least ten sales of the N86 from an extended network of friends reading the N86 review I wrote earlier this year. However, the networks didn’t buy into it and – as we all know – without operator backing, nothing sells.

So what does that leave us with?

Of course, the N900 – right? Wrong. The N900 has only just been released! So how on earth could it even be a contender? Even though Dan loves his and I love mine, here – the N900 does not win. Not this year anyway.

No, the handset that I’ve chosen as my phone of the year is…

The Nokia 5800

TA-DA!

This phone, launched in January 2009, brought touchscreen smartphones to the masses in a way that no other handset has yet to reproduce. Two years ago, such an accolade would have gone to the Nokia N95; ubiquitous, funtional and a big step towards change in the mobile computing world. You couldn’t move for N95s when you asked anyone what phone they had.

For me, this year (and based on entirely the same science), the 5800 snags it.

I’ve had one in my possession since around March or April, and I am STILL using it. Be it as a secondary device or as an email device, this small yet functional phone is the 2009 equivalent of the N95, no scratch that – the N73. Not the best in class by any stretch, but pitched at exactly the right price, at exactly the right market, this handset has sold by the bucket load. The 5800 has repeated that success. On the tube, on the bus, in the pub and on the street, I see the 5800 everywhere.

Available for less than £200 SIM free, the 5800 is a fantastic entry level device for all ages. Featuring a surprisingly capable 3.2mp camera, Nokia’s first touch screen (and forerunner to the Xseries range), is still to this day a regular in my pocket. Its design is simple yet durable and  is perfect for the days when you just need something to last all day, without fear of crashing halfway through an important call/email.

It’s light, cheap and it just works.

For me, the 5800 is my 2009 Phone of the Year.

What’s yours?

My Phone of the Year

Now that’s a fair amount of linkbait right there, but before I reveal which handset I’m going to bestow such a high prize upon (chortle), let’s first cover off those who definitely haven’t won my phone of the year.

Loser
Loser

The first phone it’s definitely not, is the iPhone.

Before you all launch into the whole ‘iPhone is the best thing in the world’ spiel and flame me from here well into 2012, just stop and think. The iPhone was – and arguably still very much is in its 3GS form – a luxury device.

Costing at the absolute minimum £300 – £400 either on PAYG or on contract, the iPhone has priced itself out of the competition by attempting to manufacture an allure of exclusivity. Yes, the iPhone is a great handset, but phone of the year it is not.

Nor for that matter, is the HTC Hero.

An Android device heralded by some as the best yet, after having a hands-on, I must say that I still prefer the HTC Magic. Either way, the still ‘in beta’ Android OS is yet to break into the hearts and minds of the mass-market. Though I have a very strong suspicion that – what with the upcoming Nexus launch next month and the apparently awesome work that the Motorola Droid is doing stateside – Android will truly arrive in 2010.

What about the Palm Pre? Er…Not a chance.

Which of course, leaves us with Nokia.

Is it the N97?
No. The early firmware troubles playing a key factor here, leaving the mobile users of the world divided. The mini may yet turn things around, but has arrived too late for this party.

Could it be the N86 8MP?
Close, very close in fact. For me, the N86 would have snagged it, but you simply don’t see it anywhere. I know that I personally have been responsible for at least ten sales of the N86 from an extended network of friends reading the N86 review I wrote earlier this year. However, the networks didn’t buy into it and – as we all know – without operator backing, nothing sells.

So what does that leave us with?

Of course, the N900 – right? Wrong. The N900 has only just been released! So how on earth could it even be a contender? Even though Dan loves his and I love mine, here – the N900 does not win. Not this year anyway.

No, the handset that I’ve chosen as my phone of the year is…

The Nokia 5800

TA-DA!

This phone, launched in January 2009, brought touchscreen smartphones to the masses in a way that no other handset has yet to reproduce. Two years ago, such an accolade would have gone to the Nokia N95; ubiquitous, funtional and a big step towards change in the mobile computing world. You couldn’t move for N95s when you asked anyone what phone they had.

For me, this year (and based on entirely the same science), the 5800 snags it.

I’ve had one in my possession since around March or April, and I am STILL using it. Be it as a secondary device or as an email device, this small yet functional phone is the 2009 equivalent of the N95, no scratch that – the N73. Not the best in class by any stretch, but pitched at exactly the right price, at exactly the right market, this handset has sold by the bucket load. The 5800 has repeated that success. On the tube, on the bus, in the pub and on the street, I see the 5800 everywhere.

Available for less than £200 SIM free, the 5800 is a fantastic entry level device for all ages. Featuring a surprisingly capable 3.2mp camera, Nokia’s first touch screen (and forerunner to the Xseries range), is still to this day a regular in my pocket. Its design is simple yet durable and  is perfect for the days when you just need something to last all day, without fear of crashing halfway through an important call/email.

It’s light, cheap and it just works.

For me, the 5800 is my 2009 Phone of the Year.

What’s yours?

Canabalt

Watch the video first, context to follow…

Canabalt is, would you believe, an iPhone game. One that, a few weeks ago now, my good friend Utku introduced me too.

I remember it quite clearly, he turned to me and muttered the now immortal words:
“This, is the new Flight Control.”

The premise is simple: your character runs and, when a gap or an object is coming towards you, you tap the screen to jump.

Oh so simple, yet oh so addictive.

If you have an iPhone, get this game. If you don’t like it, find me. I’ll play it for you.

Joking aside, Utku, after he told me about said game, went on to write a rather awesome blog post about how much he enjoys playing it. Said post is indeed, a great read.

However, it is in the comments that things get really interesting (and please, go read the post before you carry on).

And I quote:

I think the reason I prefer Canabalt over the bigger budget games is not the retro feel (although that plays a part), but rather the lack of story that you mention above.

.

Most big budget games have large story arcs to take you from one piece of game play to the next and on the whole I find them disappointing. Even when the voice talent is top notch, the dialogue tends to be turgid. As the graphic engines moved forward I found myself becoming that horror of horrors – a casual gamer.

.

One slight disagreement. I think in Canabalt there is more than a hint at the reason why you’re running. In the background loom the silhouettes of what appear to be tripod like machines laying waste to your city. Man-made? Alien? No idea.

.

I love that you probably know as much about what’s going on as your hero. Things are falling apart – run like hell. We don’t find out he’s some super soldier or why exactly he’s so adapt at leaping or what he risks to lose if he doesn’t escape. I love that. Allows you to project what you like on the little guy rather than try and ignore the rubbish some hack has written for you.

.

But with a little branding in place this could be easily ported as a BOND or BOURNE tie in. They won’t do that though. They’ll spend a lot of money on an iPhone app that concentrates on selling the franchise and results in muddy game play. Like most of the movie-tie-in apps available so far.

Those middle three paragraphs are what do it for me.

With just a few short sentences you get such an insight into a) the idealism behind the game in question and b) the machinations that exist between the ears of Mike Atherton…  And that, my friends, is what makes him such a good writer.

From a single, and yet dare I say it, casual gamer-aimed, 2D platformer, @sizemore (as he is more commonly known) has already established in your mind some ideas as to why this man is running for his life…

And yet, at the same time..

You really have no clue at all.

Whatley talks Apps on the Beeb

Our own James Whatley talks application stores with Rory Cellan-Jones in a feature that originally broadcast on the BBC’s 6pm evening news.  Rory also posted a follow-up to the dot.life blog including an extended interview with Malcolm Barclay the iPhone developer featured.

MIR: A tech evangelist’s perspective on the o2/CPW saga

Please note: It must be pointed out for reasons that will soon become clear that the following is my own personal opinion and not necessarily those of my employer, SpinVox.

Hello folks,

If you haven’t read Ben Jennings’ excellent post on his view of how to deal with the iPhone debacle, then go and do that now.

This post is related.

How?

…I’ll tell you.

It was with great interest that I read Ben’s three step proposal for dealing with said horrifying iPhone badness. All three steps were interesting but for me, it was step two that really made me sit up and pay attention…

For those of you that missed yesterday’s piece – here’s the part I’m referring to:
“Step 2: Hire an Evangelist.

Ben writes:
This only needs to be one person. Heck, they could even be a student, as long as they have the right information. Maybe they could run the information page [in step 1] too. This person’s role would be to engage with the customers on the O2 forums. Wouldn’t it be fantastic if CPW had forums too? Are CPW even aware that they are being talked about on O2’s forums just because there is nowhere else for this conversation to take place? The evangelist would be an invaluable tool to act as a barometer of what are the specific hot issues. The evangelist would also make the customers feel like they were being listened to, rather than ignored. They could even Twitter updates to gain that Web 2.0 cool.”

Why am I interested in this?

Well this actually makes up a part of what I do for SpinVox and, hand on heart, I honestly have NO IDEA why other companies/brands, big and small aren’t following suit.

There really is NO EXCUSE for not at least listening to the web to find out what people are saying about you, your products, you level of customer service, your shops… Basically, if anyone out there is saying ANYTHING about you, you can bet your bottom dollar they’re saying it online.

“Well that’s lovely James, well done. But CPW is everso slightly different from SpinVox…” I hear you cry.

Yes… and no.

Admittedly, not every company is like SpinVox and I do not pretend for one second to have a single clue about the inner workings of Carphone Warehouse, however what I do have is a certain amount of knowledge about being a Product Evangelist.

And rule number one? LISTEN!

OK, so it would seem that someone out there at O2/CPW is obviously ‘listening’ to the web, (or maybe just to Ewan), or else I doubt very much Dan Lane would have his iPhone activated right now, (which he does by the way – in case you were worried).

But knowing how to engage with your community once the listening period has begun can be a fantastic way to circumnavigate these kinds of troubles and tribulations.

I cannot imagine for a second that someone, somewhere along the line at O2 and/or CPW didn’t put their hand up in THAT meeting and say:

“Err… But what if it all goes wrong?”

What IF it all goes wrong? It DID all go wrong!

Fair enough, it’s going to take some balls for someone to say:
“Well it’s alright, we’ve got an Evangelist, it’ll be fine!”

But by having one as part of an over-arching customer service team (aligned with the PR and the Tech Teams) can and will make all the difference. Hell, why not make it part and parcel of the lead up to launch?

At least those savvy enough to know about said person/representative will know they have someone to turn to who isn’t bound by a single ‘Failed Security Check’ message.

Like Ben says, an evangelist can help the customers feel like they are being listened to rather than be ignored.

Having sales folk in-store? Standard.

What about on the end of your customer service line? Yep. Got that.

Ok, so how about ONLINE?

….Anyone? Hello?!

Having a reputation manager, product evangelist, community manager, customer champion, social media manager or just ANY kind of digital representative that can talk to your customers for you can and WILL make SO MUCH difference to your online reputation!

If CPW had their own forums then they could’ve redirected their complaints to the static info page that Ben laid out in Step 1, (see post referenced at the beginning of this one). If they had their own representatives on those forums then they could feed back live information.

Hell, it doesn’t even to be their forums. They could trawl the o2 ones!

Also, being an evangelist isn’t just about talking up your stuff all over the place (online and off), it’s about being a trusted face and a trusted place. The first port of call not just should anything go wrong, but also for potential customers, partners or even just for those who are looking for information about you.

(A recent SV example from a day or so ago can be found here, on Twitter).

Sticking with the point – if the CPW website is broken? Get to X.

Oh, not happy with the CPW customer service? You should drop a note to X.

Having trouble with that thing you bought from CPW? You should follow X, (s)he’ll help.

These are all examples where an evangelist would help your brand reputation.

Something, ANYTHING to calm those folk down who think they’ve been misled, cheated, defrauded, messed around, screwed over… (do I need to go on?) …by CPW (and/or O2).

This isn’t rocket science folks and I am most certainly not revealing nuclear codes here –
A simple Google Alert will tell you who’s talking about you RIGHT NOW.

“It can’t be that simple James!” – No really.

It is THAT SIMPLE.

I just set one up for Carphone Warehouse, (set to ‘as-it-happens’) and within minutes I got a ping…

The first link points to the second link, the second link look something like this:

Familiar story huh?

Well how about hiring an evangelist to monitor this stuff?

To reach out to these disgruntled bloggers and say something like:
“Hi Tom
Look, we messed up. Big. We are REALLY sorry. In equal measure we also REALLY want you to get your iPhone. I honestly do not know when we will be shipping your iPhone 3G out to you, but if you’d like to email me your details I will do my best to find out what the current state of play is regarding your account.
Yours,

John Smith
CPW Evangelist”

Reasonably simple; make it personal, reach out to your critics and let them know they are being heard.

Help them understand that you are here to help and yes, even humans mess up sometimes.
Fingers crossed, Tom’s account details would be passed back, a rapport would build, information would be shared and the next thing you know you might even have a fan who’s happy to tell the world that actually, yeah CPW got it wrong.. but y’know what, they ARE trying to get things done.

CPW, if you’re listneing, engage your online community and ignore them at your peril.

And if you want to tack a bit of science on the end of that just to really hammer it home:
Recent studies show that the internet is the most influential medium when it comes to consumers purchasing decisions; twice as strong as that of Television and almost eight times the influence of traditional printed media.

Source – http://pov.fleishman.com/blogs/fhsocialnetwork/2008/06/new_research_reveals_the_impac.php

Here endeth the lesson.

MIR: Stop the Press! The Apple store can’t sell iPhones

Alrighty,

Whatley here – I just got a call from our man on the street, Dan Lane –

(that’ll be the new version of Nokia PC Suite)

Bless Dan – I almost feel sorry for him.

After hearing that the Apple Store might have some iPhones to sell – our hero decamped to Regent Street to see what he could lay his hands on.

Turns out the answer is NOT MUCH.

Dan is still queuing.

The o2 servers have gone down.
he Apple Store hasn’t sold an iPhone for the last TWO HOURS..
Shocking.

Can you say: “Worst. Launch. Ever???”

Apparently Apple have drafted in o2 staff to do manual sign ups as the o2 systems couldn’t handle the load.

Brilliant.

Bet you wish you’d waited now. Heh.

Oh and by the way, I’m hot-desking at the Mippin offices in Fulham today (Hi Guys!), and I’ve just taken delivery of a brand new Nokia N78 + MD4 speakers from those lovely folk at WOM World.
Expect a review in a couple of weeks.

…and I didn’t even have to queue.