Interesting times

Moleskine entry: July 27th, 2009

262 new emails in my personal inbox.
178 in my work inbox.

Something has happened. A look, a search and lo, some rather vexed ex-employees have attempted to ‘blow the lid’ off the operations at SVHQ.

On retrospect, I’ll maybe look back and wonder why the company’s founder and masthead kept quiet throughout. For one normally so passionate, up front and inspirational – all was quiet.

Rather naively it would seem, I took it upon myself to get the fire out, fast.

1000heads: Fifty People, One Question: London

I found this in my Google Reader a few days ago and it’s stunning. Originally shared my way via Rax Lakhani this video is a simple premise beautifully shot and perfectly executed.

Word of mouth in its purest form.

People, talking to people – about the things they love.

http://vimeo.com/moogaloop.swf?clip_id=2834087&server=vimeo.com&show_title=1&show_byline=0&show_portrait=0&color=00adef&fullscreen=1

Enjoy.

1000heads: Some of the old IN-N-OUT

So here I am at 1000heads (or ‘a thousand heads’ – depending who you ask) and I’ve been charged with becoming a regular contributor to the this here 1000heads blog page.

Does it have a name?
No.

Is it front page?
Yes.

Excellent.

About that whole 1000heads thing, we’re the Word of Mouth people don’t you know. We teach brands and people, big or small, how to talk to other brands or people, big or small. By using that most ancient and naked form of communication, word of mouth.

Astonishingly simple when you write it down like that but in the main, relatively difficult to achieve by comparison. Or so you’d think…

One of my personal favourite word of mouth (or WOM) thingy wotsits of late is that of In-N-Out Burger.

Sorry, who?

Who exactly?

The WOM hasn’t really worked here has it? Well it kind of has, but locally. The thing with In-N-Out, is that it’s a Western US-exclusive burger bar. The menu is made up burgers, cheeseburgers and fries… and that’s it. Yes there’s the usual array of soft drinks, fizzy and milky in equal measure, but in the main the overall offering available for your delectation is somewhat lacking,

Or so you might think.

In-N-Out have a ‘secret menu’ (not so secret that it’s not on their own website – but still), that is only available if you know what to ask for. Animal Fries for instance. Can you see it on the menu? I can’t. The 4×4? Nope, not there either…

In INO’s own words (on the secret menu page):

“Ok, you’ve heard the rumors, wondered what was on it, maybe even felt a little left out of the loop. But in reality, we don’t have any secrets at all. It’s just the way some of our customers like their burgers prepared, and we’re all about making our customers happy. So here are some of the most popular items on our not-so-secret menu…”

Yes they’re up front(ish) about it, but notice how they only give away ‘some’ of the most popular items on the secret menu. There be gold in them there hills. Oh yes…

There’s something inherently cool about being ‘in the club’ and ‘in the know’ – and reaching those lofty pinnacles of whispers on the beaches of Los Angeles betwixt one surfer and another is – as I stated earlier – no easy task.

But one small chain of burger bars in the US has managed to do just that.

Now tell me you’re not hungry…

About those velvet ropes

A post about Google Wave.

Back at the turn of the year, Peter Kim launched his ‘social media predictions for 2009‘. The paper, downloadable in PDF format, featured forward thinking insights from such social web luminaries as Jason Falls, Charlene Li and one of my favourite players in this space, Chris Brogan.

The predictions themselves make for interesting reading and I would (even now), recommend going back and taking a look if you have the opportunity. To cut to the chase though, it was the thoughts from Mr Brogan that stood out the most for me, mainly around his notion of the ‘velvet-rope social network’.

“I believe we’ll have more focused velvet-rope social networks in 2009 where the tools and the goals match verticals instead of the general commons of Facebook.”

Nicely put. At the time I remember agreeing with the idea, but I wasn’t entirely sure about the execution. Chris himself has returned to the subject a number of times on his own blog (often with examples). However, the reason this particular thought came back to me recently was in large part, thanks to Google Wave.

Google Wave is currently in private beta and the invites only started pouring out into the web just under a fortnight ago. With them came the promise of a new dawn in co-working, a new way of true collaboration on a global scale…  A brand new vision of the future.

Except that so far, based on at least 99% of my own experiences at least, no one has found any real use for it.

Well that is until I realised exactly what it is.

Ready?

Google Wave is, to my mind at least, one of Brogan’s new velvet roped social networks.

You open your Wave (this is your network) and invite in whoever you like to join you (as long as they are on Wave). This is, of course absolutely by invitation only. One inside you can chat, share and exchange.. basically do anything you would do normally just within the comfort of the Wave.

As Brogan said: “…the tools and the goals match verticals…”

But there’s more.

The answer? They’re both velvet-rope social networks. Why? Allow me to explain.

Not soon after I started thinking about Google Wave, I realised that another service from the big G shares the same commonalities as the velvet-rope social network: Google Reader.

Google Reader is not too dissimilar. The sharing functionality ‘baked in’ to the UI of the RSS service allows me to one-click push the stories that I’m reading out to my buddies on Google Talk (Google’s Instant Messenger service, aka ‘GTalk’). These stories then appear in my contact’s own Greader – sometimes with an added note from me – and that, is my choice.

I like sharing. I also like, occasionally picking and choosing with whom I share.

Is this the way forward?

Maybe. The point is, Google Reader is cool. I like it. I like sharing stories with my friends and I like them sharing with me. It’s closed (to a point) and I know who I’m sharing with.

Google Wave, while being no replacement for email or IM, is actually really quite useful for actually doing some work. Of the 36 ‘waves’ I have going on at the moment; one is for a specific project, a handful of massive group chats – the IM equivalent of an MMORPG (eesh), – and the rest are along the lines of ‘Is this thing on?’, ‘testing’ and my own favourite, ‘is this actually the future?’

It’s closed, for now. If you have an invite, find the people you want to work with and start a new collaborative project.

Treat it right, and you’ll yield results.
Don’t, and you’ll never see the benefit.

Thanks for stopping by.

Additional reading: “What problems does Google Wave solve?” (via Renate Nyborg)

A New Adventure

The summer is over and – at long last – so are my travels. My work with Lucozade is at an end and this time last week, I finished up my stint with Oxfam as well.

As the title suggests, it is indeed, time for a new adventure.

Today I’m doing just that by joining 1000heads as Engagement Strategy Director.

I’ve been aware of and worked alongside many different people from 1000heads (aka ‘the word of mouth people’) over the past four years, and they’ve always impressed me with their ideas, professionalism and more than anything else, their ethics. We’ve often shared stories about our respective projects & conversation ideals and very recently I had the opportunity to talk to them much more openly about my long term plans and ambitions.

It was the synergy that came from these meetings that made me realise that working with 1000heads was clearly the next logical step in my career. When it transpired that they felt the same way, everything just fell into place…

Even if you don’t know of 1000heads, you might not be surprised to hear that they are word of mouth (WOM) specialists. The company works with a range of clients from various industries to understand and engage with their consumers, from Nokia and 3Mobile to Canon, STA Travel, Sky and the BBC.

I am absolutely over the moon about joining the ‘heads and can’t wait to sink my teeth into the work ahead. I’ve already been into the office to meet some of the team and I’m going to spend this coming week getting up to speed with the accounts, campaigns and overall strategies I’ll be working on in the coming months.

After an eventful summer (where I really feel like I’ve been getting my hands dirty again), this move makes complete sense to me and well, I look forward to telling you all about the new adventures, as they happen.

Said in the only way I know how:

Bring it on.


Waking up in New York

Cross-posted with my new Posterous website, set up purely for #ClimateVoice.
Normal service will return shortly.

(I have many more Moleskine travels to write up and, fingers crossed, I’ll have some other things to talk about by the time I get back too)

In the meantime, here is the first post from said Posterous.

Please remember: I’m not deserting My Happy Place, I just felt that for this one week-long gig, I should take my work elsewhere. I guess when you read some of the things we’re getting up to here, you’ll see.

See you when I get back.

James.

PS. A few commenters have remarked upon the irony of yours truly helping out with the #ClimateVoice project, given the amount of traveling that I’ve done this Summer and my continued response to them has been: I was asked to help and, after my Summer of travelling, I felt it was the least I could do.

_______________________________________________________________

So, the Lucozade Challenges are at an end and I find myself not at home, in London…

But here, in New York.

Why?

Back in February I was part of the team that helped the G20Voice blog get up and running through my work with SpinVox; working with Alfie Dennen of Moblog we were able to set up phone lines all over the world that allowed anyone, anywhere to call up and put their question to the G20.

When Oxfam heard I had some free time at the end of the Lucozade project, they asked if I’d like to tag along and assist with their livestreaming of the event; interviewing attendees and bloggers and generally doing what I do, but for them.

So a trip to NY, working with a charity I love?
Oh go on then..

So for the week that I’m here, I’ll be blogging at this new posterous blog, just for this one project, as a container for all my Oxfam/G20/ClimateVoice content.

Let’s see how it works out.

Thanks for reading,

J.

Exit stage right

Aug 31st will officially be my last day of employment with SpinVox.

As you may be aware, things have been quite tense and anxious of late (at least when I’ve been in the country anyway), and it’s become very clear to me that my predicted shelf-life for this chapter of my career was accurate. It’s time to move on.

The past two years have been, in the main, awesome. I’ve learnt a hell of a lot and have had the good fortune of working with some amazing people on some fantastic projects.

In fairness to SpinVox, I had every intention of leaving around about now so this timetable of events has always been on the cards. Trust me when I say: I will take much of what I’ve learnt in my time in Marlow long into my professional life.

What next? Well, I’m talking to some people about prospective new projects, but right now, I’m just looking forward to being back in London and taking a much needed break.

Although, on that note, if you think there’s a project we should be working together on either now, or in the future, then by all means get in touch.

You can reach me – as always – on james at whatleydude dot com

Thanks for reading.

Making notes for the future

I’ve never had a formal notebook before.

I’ve always tried to carry a pad of some kind. Some of you may already know of my penchant for writing the occasional blog post in long hand first.

Well, for the ‘Epic Summer of Travel‘ (as I’ve taken to calling it), I’ve decided to take the plunge with my first ever Moleskine.

Taking notes, drawing pictures and collecting keepsakes, this book is now my friend and guide. So If blog posts start appearing over the coming weeks that seem a little out of date, now you know why.

Just thought I’d let you know.

🙂

Plans for the Summer

About a month ago I entered into the running to be Lucozade’s Social Media Reporter this Summer, covering each of their ‘Energy Challenges’ as they happen across the globe. Phase one was an initial email pitch that answered the question ‘why should we pick you?’

I threw some words together, detailing some of my social media credentials – or ‘whuffie‘ as my dear friend Vero calls it – and was soon after awarded a place in the next round.

Phase two stepped it up a bit. This time we had to create a ‘multimedia diary’ based around reporting on a physical activity.
The requirements were as follows:

  • One two minute video
  • Footage of the physical activity
  • Interview with the person undertaking the activity
  • Piece to camera introducing your diary
  • A written blog of no more than 150 – 200 words
  • 10 photographs

With that I went off and spent the afternoon at a secret location with my good friend and neighbour, Richard Mills. I think you all know how that turned out.

😉

James Whatley meets: Richard Mills” got me through into the third and final round; a sit down face to face with the Lucozade team. Two hours later my phone rang.

“Hi James, we’d really like it if you could be the Lucozade Energy Challenge Social Media Reporter…”

That was two weeks ago.

My feet haven’t really touched the ground since.

The Lucozade Challenge is one big competition. You can enter right now. Each week winning a place to on one of the challenges for you and three of your mates.
There are five challenges in total and they are as follows:

  1. Sandboarding in Namibia
  2. Cattle ranching in Wyoming
  3. White water rafting in Zambia
  4. Yacht racing in the Caribbean
  5. Glacier climbing in the Alps

Over the Summer, I’ll be blogging, tweeting and filming every single one of them… and I cannot wait!  😀

Thing is, I leave for Namibia on Saturday.

Best pack really…