Category: Mobile

MIR: Nokia N-Gage: Possibilities & Potential

MWC – Wow. Cool. Loved it.

2260438012_d1ea0ec723_oI was there on official business with SpinVox and the one KPI I had was to make sure that the headlines on the SpinVox message board were updated constantly (see pic ).

So off I trotted around the congress to get the latest news and views and convert them, quite literally, into text.

And where did I end up? In all sorts of places! One of those places just happened to be the Nokia hospitality suite, on-hand and asking questions to the product managers of their new devices and services. The one I want to write about today? N-Gage – and what fell out of that particular session.

Here goes:

If we, the power users, (according to Jaakko Kaidesoja, lead director at N-Gage) define how future handsets will be created/designed then please, please, PLEASE allow us to DO MORE.

So – what do I want to do? Well, me personally? Not that much. I just want to have the option, the ability to do more with my devices.

Sitting in the Q&A with Jaakko, it struck me what was missing.

It was odd that, of the four Product Manager Q&A sessions that I was able to attend at MWC; OVI, N78, N96 and N-Gage respectively, the one I thought I would enjoy the least was the one that had the most potential.

Given that I went into the N-Gage Q&A thinking that I probably wouldn’t enjoy it that much, Ricky ‘Symbian-Guru‘ Cadden and I, have often traded blows about mobile gaming (he loves it and I hate it), I was immensely surprised at a) how much it got my brain going and b) how much untapped potential S60 apps as have as a whole.

Maybe it was thanks to the previous three sessions I attended that this one got my brain ticking over so much. Geo Tagging for example, something I wrote about recently and has been possible (thanks to ShoZu) for over a year, is now ‘as standard’ across Nokia’s new hero handsets (the N78 and N96) but – hey guys, why stop at images?

The three questions I put to Jaakko were as follows:

Forgive if I’m taking this a step too far but given that the geo tagging functionality has been announced recently, wouldn’t it be cool if I could geo-tag my stats? i.e.: Dude! I was HERE when I beat you!

Jakko: That’s not possible but a good idea

Can I upload my stats to my OVI?

Jakko: Not yet, but it is something we would look at in the future

Can I sync my N-Gage contacts with the contacts in my phonebook?

Jakko: Not yet, but it is something we would look at in the future

THIS is when my brain went into overdrive and I started systematically going through the applications on my handset to find which ones would make logical sense to link up. Starting with N-Gage, why can’t I browse my contacts, click on Ricky and send/book him a time to play [insert ngage game title here]? Ricky would then get an invite from me which he could accept, and in the background the handset would place an appointment into his calendar and link my name with my N-Gage username on his phone – synchronicity inside N-Gage and out – it just makes sense.

I can already attach images and suchlike to contacts; MP3s/Ringtones for example (which is great if you’re away from your phone; Imperial March playing? That’ll be Mum) so, let’s do more.

Given the functionality demonstrated by Jaiku’s presence information, and also some features which are disabled in the current client (but have been seen on the private beta – ie: direct to stream photo uploads and ‘what am I listening to?’ – Last.fm-esque scrobbling on the move).

If Nokia can build in Location tagging, (which, to be honest, is a big ME TOO app that everyone will applaud them for, and yet us early adopters will continue to thank ShoZu) then why not put presence in as well?

This whole stream of consciousness leads me into what originally got me worked up. Strategic alignment across S60 (and why stop there?) applications.

Why not link everything up?!

Only by enabling these things from the off and N-Gaging (heh) the consumer with simple and easy to understand education, will you benefit from mass-adoption.

And I’ll leave it there, for now.

I’ve got a lot more that will hopefully filter through over the coming weeks.

So, stay tuned!

The Readius

Sleeper hit of Mobile World Congress

Google it – it’s amazing.. If I could have one now, I’d get one.

Ewan’s written about it over on SMS Text News and on the right of this post there are two shots that I took next to my E61i for comparison etc…

Not soon after that I bumped into Jonathan Greene from Atmaspheric Endeavours – he  had heard about this amazing device too so I took him round to take a look.
He took liberty of shooting a Qik video…

http://qik.com//player.swf?streamname=1ca88ecf558443bab5080d0ca021fbc9&vid=19885&playback=false&polling=false&user=atmasphere&userlock=true&currentUserName=anonymous

You really do have to see this thing in action to believe it – It’s all kinds of awesome! 🙂

Nokia Webcast – Live Post!

I’m sitting here RIGHT NOW at the Nokia Webcast in Hall 8 of the Mobile World Congress in Barcelona…

Soundbites so far:

“35millions GPS devices to be shipped in ’08.”

“Nokia Maps 2.0 launched – Now includes ‘Pedestrian Navigation’ …Barcelona tours already planned via Nokia Maps…”

“Nokia N78 – follower of the N73 – shipping Q2 2008… includes FM transmitter.. Geotagging included..”

“The N95 user’s behavourial activities define the changes of consumers. The phone reinvented convergences… “

“N96 introduced. Iconic slider included… Kick stand included [like the N82] – shipping Q3… 550e.”

This last one is a bit pants if you ask me.
Looks too much like the N81, which is a horrid device… Meh… Full flash supported which is lovely but to be honest I’m not a fan…

More to follow…

Mobile World Congress – THAT WAY!

SpinVox and Me are off to Barcelona in about 12hrs or so for the biggest mobile event of the year, Mobile World Congress…

I’m going to be blogging all over the shop – a large chunk of it here, some more here, videoing a bit here and here as well as micro-blogging a little bit here too.

If you’re going – see you there! If you’re not – why not keep track of me here!

See ya!

🙂

The Mobile Web and the ‘mdot’ solution

Hmm.

19122007149.jpg

Ok – on the back of yesterday’s announcement of the new Mobile Pownce (http://m.pownce.com) site, I thought I’d tackle a subject this week that I (along with quite a few others I suspect) have quite strong opinions on:

The Mobile Web aka The Mobile Internet aka WAP aka the Internet, made Mobile.*

*Delete where applicable or just insert your naming convention of choice.
(We’ll come back to this one later).

Having had a rather long (read: head-bangingly frustrating) conversation with someone yesterday about how… all mobile sites will become irrelevant within 12 months as the Operators all follow Vodafone’s lead, and introduce rendering engines [like Novarra], which will offer up the full internet experience to the end user’*… I thought now would be a good time to have a rant which has been boiling away inside of me since my days at Mippin.

*My reaction at this point, in case you’re interested was to walk away, screaming.

This issue is something that I absolutely, 100%, fundamentally disagree with. People (normobs — normal mobile users) do not want the internet on their mobile. They think they do.

But they don’t.

What they want is the information from the internet, optimised and perfectly formatted for their handset. They would never tell you this, because, as I said, they just don’t know.

Compressing banner ads and re-sizing images to give an out-of-context and screwed up version of the website the user is trying to view is SUCH a poor experience it’s not even worth talking about, especially when others have already hit the nail on the head so perfectly — read more about the Vodafone contoversy in-depth here.

It’s an old story back from September but it is still relevant as shown when it came up at the recent Future of Mobile event.

To quote from Mobile Internet site creators, Wapple who, at the event, commented:

“Vodafone (and other operators) are taking a best guess at websites and dumbing them down to the lowest common denominator to fit mobile screens. They do not understand that mobile users want to interact with information in entirely different ways than they would for web.”

YES. YES. YES. The mobile internet user is, by definition, a completely different mental model to that of an internet user. The same applies to TV and Mobile TV, (which I have equally strong opinions on).

Moving on…

I am a huge evangelist of the ‘m. solution’, that is: Educating end users to drop the ‘www’ and simply insert an ‘m’ into your phone’s browser will take you to the mobile version of the site you are looking for.

Facebook has done a shed load of ground work in this area by introducing m.facebook.com to the masses. To my mind, the ‘m.’ is slowly becoming the de facto mobile website standard.

Yes there are the guys from dotmobi (*wave*) who are doing a great job (in partnership with the W3C) in introducing Best Practices for Mobile Websites and anyone developing a mobile site right now would be foolish to not look at how these guys can help – but tell me this:
On a mobile phone, what is easier to type, remember and use?
http://m.yahoo.com or http://www.yahoo.mobi?

Now, putting all that aside and going back to my opening paragraph…

Just what is the correct naming convention for what this thing is that we are accessing through our mobile browsers?

Does it depend on what we’re accessing?

‘WAP’, for me, is a meaningless acronym which brings back memories of green and black screens on phones like the Nokia 7110. But still the word is bandied about within boardrooms as if it’s still cutting edge technology.

‘We need a WAP site!’
– ‘No. We don’t. We need a Mobile Website.’

‘WAP’, for me, is defined by the precursor wap. i.e.: wap.yahoo.com – there’s a WAP site for you. Two colours, basic text with a couple of links and that’s about it. WAP, for me, is the mobile equivalent of ‘Web 1.0’.

Internet made Mobile? See Vodafone’s poor attempts.

Failing that; for a meaningful attempt at taking internet content and making it mobile, try Mippin.

The Mobile Web? That’s where it’s at. Stick an ‘m’ in instead of the WAP or the W3 and see what you get.

If WAP is Web 1.0, then the Mobile Web is, to me, Web 2.0.

What say you?

MIR: Taking a firm hand with firmware

– – – –

FW: Whatley on Wednesday - 12/12/07

Two weeks ago, after writing my review/rant about the N81 8GB, Stefan Constantinescu (of IntoMobile fame) left a comment:

‘With the new N95 firmware out that breathes new life into the device I too can’t understand why anyone would want the N81.’

Fantastic point Stefan, the new N95 firmware does INDEED breathe new life into the N95 and anyone that comes anywhere near me with their pre-V20 firmware will get it upgraded in a flash.

What a great move by Nokia. That is, of course, if Nokia actually bothered to TELL ANYONE ABOUT IT!

Yeah yeah yeah, so Nokia told a few bloggers and released a techie press release (maybe). But fundamentally – WHO is actually going to benefit?

Ok – so as an old friend used to say – let’s do a quick fag-packet analysis:

I reckon, best guess, maybe 5% (and that’s being EXTREMELY generous) of all N95 owners are aware that they can update the firmware (or ‘software’ as a normob may refer to it as) on their handset maybe?

Of that 5%, how many actually are going to know/check that there is a new firmware available.

You could probably argue yourself up to quite a high figure, what with the ‘firmware aware’ having a higher propensity to be techies/mobile geeks. But still.

Of THAT percentage, how many N95ers are going to risk upgrading their firmware, having had their fingers burnt in the past trying to upgrade a previous handset?

Or, what about those of us who have no intention of going anywhere near the Nokia Software Updater (NSU) after having heard such horror stories about bricked handsets and nudged USB cables?

Right – ok – how many hands are left up? Not many.

And even you brave few who are left standing still aren’t guaranteed a new piece of firmware because guess what?! Computer says no.

(Or in this case: Your Operator/Carrier – see some of the comments from last week’s article as a case in point).

Moving on from this – let’s take a look at the iPhone model.

The sync cradle becomes (as I heard recently) the centre of gravity for the user. They charge it, sync it and, above all, update it from one place.

The user is told, at point of sale, plug this into your PC/Mac and register online. That is the first thing the user does and immediately the user-behaviour has changed. Or has it?

How many iPhone users out there own (or have owned) an iPod? A fair few? Ok so how many of those users already associate having an Apple product that must be plugged/synced up to their Mac to optimise usage? Again – I’d bet a reasonable amount.

Apple have been very clever in a) Tapping into that pre-defined user behaviour and b) Educating the new user on how to get the most from their iPhone.

Nokia, to me at least, have a lot of catching up to do in this department. My N95 is a phone that happens to play music. The iPhone is sold as an iPod that happens to make calls.

This one simple, strategic change has resulted in a paradigm shift in how the end user benefits from updates back at base.

To put it simply: Push instead of pull.

When updating the firmware on a handset, Apple have it nailed.

Nokia we love you but, to reach the masses, you have a lot of catching up to do.

Hey – I’ve been busy!

To paraphrase an old friend during a power outage:

Window Reflections“I’m holding a phone! I work with phones. That counts as work”

Anywhoo – if that’s the case then that’s me over there

———————————>

Being busy.
:p

Ok ok ok – so I’ve been neglecting my blog a little bit of late. I’ve had some good reasons mind. Most of which will hopefully become clear by the time you finish reading.

Er… that is if you finish reading at the end of this post. Not if you finish reading NOW for instance.
That’d be rubbish.

So let’s crack on shall we?!

Right – the ‘to-blog’ list from my last-but-one post read a little something like this:

So let’s address each one shall we:

First up:
My business trip to San Francisco
I’m going to duck out at this point at say that it deserves a post all to itself. So I’m going to cheat a bit and defer that to another post. Not the best of starts.

Next:
Social Networks through SpinVox
Again – saving this for a separate post – it’s a bit of a SpinVox love in to be honest – and I can’t wait to share it!
(the news and coverage falls into this too)

What else:
Mobile Geeks of London III –
The plan was to get this out and done by the end of November – but what with it being two days until December you and I both know that that just is not going to happen. However, the ONE PERSON who I was waiting for DID get back to me – and we’re making plans to get it up and running early 2008. So watch this space.

Finally:
The couple of other blogging projects that I’ve been working on – this is the thing that’s been taking up my time – hence the VOX neglect – but hey – I’m back now huh?

First up – Remember how I told you that you could Blog through SpinVox?

Well – NOOOOOOW – Yours truly is now officially ‘Editor-in-Chief’ over at the new SpinVox Blog.
Wheeeeee! Which is just cool.
(remind me to change my email sig – hehe)

It’s only been going for a little while now and, although I’m still finding my feet a little bit, I’ve got some great support from the team around me and hopefully it’ll go from strength to strength. Got some great ideas for the next three months or so…. so do me a favour and add the SpinVox Blog Feed to your RSS reader today!
(and if you don’t like the content – at least you know who to complain to!) 😉

Ok – so now – onto my other blogging project – and this kind of ties into my last post too – in that you’ve probably been waiting for ‘part 2’ of the review. Well – sorry to break it to you – but part 2 isn’t coming…

What happened was my mate Ewan Macleod, Editor over at SMS Text News, saw my “Future of Mobile – Part 1” post (which I did, live, from my N95 – thank you VOX – haven’t done that for a while), and dropped me a sneaky text asking if he could have a full write-up.

“Sure thing” I said. So he wrote a leading piece and then I followed it up with the full write up.
🙂

All of which seemed to go down pretty well. Ewan’s a top guy and I’ve done some things with him in the past so it was nice to actually sit down and properly contribute to his, quite frankly, fantastic site.

Anywhoo – this lead onto another conversation which in turn resulted with the following question –

“How about doing it regularly? Not reporting per se, but more of a weekly opinion piece… ”

So with SpinVox’ blessing (thanks guys!) “Whatley Wednesday” was born.

Subjects covered so far: Flashmobbing and the Nokia N81 8GB.
Again – quite a new project – but regular Whatleydude content, week in week out?! You can’t complain!
😉

So where does that leave my personal blog?
My SpinVox-y chatter has found a home and now it seems my Mobile chatter has found a home too.

Well as I’ve already said – I’ve still got stuff I want to write up – but if you remember – I originally started this site so I could blog the Glastonbury Festival LIVE from my mobile.
And even though that had geeky overtones – it was still more of a personal thing.

So… I’m gonna try and take this blog back to its roots!

After all – the address is on my Moo Card so I best make sure the content is up to date!

Until next time….

Future of Mobile – Part 1

Liveblogging from The Future of Mobile – at the BFI IMAX!

Tony Fish of Open Gardens kicked off proceedings (see pic), very impressive presentation too..
Am sending most of my notes to my Jaiku and i’ll write them up into a larger blog post in a day or so..

Luca Passani of Admob taking the stage now to talk about WURFL, (but not before he unleashes at Vodafone and Novarra re: The Mobile Web).

As i said – Follow my Jaiku for live updates or come back later for an overall writeup…

My faith has been tested…

…in what?
In the level of customer service from Vodafone UK.

(bit of a rant this one – bear with me)

Now… You may have your own opinions on VF (and their services) but for me personally, over the past ten years; having used Orange, o2 and 3 (never went near T-Mobile), I can honestly say that the level of customer service I’ve received from their agents has been second to none.

Customer service is something I believe in. It is paramount to any company which has any kind of customer-facing aspect. This through personal opinion but also from spending a good few years in the CS industry myself…

So. As you know my N95 died recently. The screen was kaput. No matter how much I took it apart and put it back together again…

…it was, for want of a better term, knackered.

What now? Well… Now I call Vodafone Customer Services…

(before I carry on – you guys need to understand that in the past whenever I’ve had any problem my handset VF have ensured that I have a replacement by the next working day. Good? Damn goo)d.

Ok… Are you sitting comfortably?
Then I’ll begin…
____________________________

06:04 – Our hero awakes to discover the screen on his N95 is flickering…

06:15 – N95 screen goes dead

06:20 – 1st Call to VF CS

“Hi there…”

The Dude explains the problem…

“Not a problem Mr Whatley, you are a highly valued customer, call back after 8am to speak to the right dept and we will get a replacement handset out to you first thing tomorrow…”
“Perfect, thank you very very much. VF CS are the best.”

All good….

…or so we thought!

08:34 – 2nd Call to VF CS

“Hello there!”

The Dude recounts the previous conversation…

“I’m dreadully sorry sir but we do not have any N95s in stock. We can either send you an envelope for you to send the phone back in for repair or you can take into a VF store who will send it off for you..

(after much to-ing and fro-ing)

“…Err, No. Thank you. I’d much rather wait until you have some in stock. The repair process takes weeks. I need a phone asap..”

Our hero ponders his predicament some more… what if he calls again?

08:57 – 3rd Call to VF CS

“Good morning!”

El Duderino once again explains the situation he has found himself in…

“I’m sorry Mr Whatley, we are unable to offer you a replacement handset as the N95 is not covered by our exchange policy..

“Pardon?!”

“I’m sorry Mr Whatley, we are unable to offer you a replacement handset as the N95 is not covered by our exchange policy..

“That’s not good enough, that’s completely different to everything else I’ve been told so far and I do need a phone sooner rather than later.

“Sorry Sir, you were misinformed. Your nearest store is in Slough…”

“Well, I am deeply disappointed with the level of service I have received today. Good bye.”

Surely this cannot be the end for the Dude of Whatley?! Surely he must be united with his phone soon?!

09:24 – 4th Call to VF CS

“Hello there, would you be able to put me through to your store in Slough please?”

“Of course Mr Whatley, just looking that up for you now. While I’m looking Sir, is there anything else I can assist you with today?”

“Ah yes, now that you mention it… How would I go about escalating a customer complaint? I’m slightly perturbed about the level of customer service I’ve received from you.. well.. not from You personally, but from the previous agents I’ve spoken with..”

“Well.. er.. yes. Of course sir, I am very sorry to hear that.. would you mind telling me the problem? I’ll make a note and make sure it gets passed to the relevant managers…

…the Dude does so, with gusto… ending with..

“…and of course I understand that none of this is your fault. I’m not screaming and shouting and I’m not a nasty customer. I’m just a nice man, who is a true evangelist of Vodafone, and ultimately VF’s CS, who needs a phone for his personal and professional life.”

“Well I’ll make sure that gets passed on Sir.. and if you hold the line for a second.. I’ll just speak to my manager…”

Holdeth the Dude.

“…Hello there Mr Whatley, we can get a replacement N95 out to you tomorrow.. is that ok with you Sir?”

_______________________________

Now. I MUST point out that CS agents Numbers 1 & 4 were both friendly and really helpful. The 4th one actually could not do enough for me… The 3rd one was my least favourite; she had made her mind up and was not about to try and help any more. Whereas the 2nd one just didn’t really know her stuff… Not her fault, just poor training/consistency.

THIS is the thing that annoys me the most. Yes all the CS staff have the same (if not then extremely similar) training and Yes there are rules and regulations that they must follow…
BUT I cannot help thinking that no matter what – when you get through – you are at the mercy of that particular agent…
i.e.: If that agent has had a shitty day, there’s a reasonably high chance that they’re not going to help you as much as they could.

I mentioned earlier that I have a history in the CS industry… the one thing that I learned from that was that if you scream and if you shout you will very rarely get what you want.
Be polite. State the facts. Do not blame the person who happens to have answered the call. It’s (probably) not their fault…
Which is exactly what I did come call 4. And, because of this, Call 4 delivered what I actually wanted from Call 1.
Another question I have to ask: “How many VF customers would’ve given up after Call 2?”

*shrug*

Anywhoo – as much as this demonstrates the holes that are within the VF CS staff it also demonstrates that you should persevere in the face of adversity! You are the customer and your money is valuable to the network operator.
As soon as they start taking your money for granted then you lose…

J.

PS – Incidentally – again, restoring my faith in VF – I posted the conversation part of this post on a mobile forum that I contribute to – within 24hrs a VF CS agent had logged into the forum and requested that I email the details into him so that it could be investigated further…. Even though the problem, as far as I was concerned, had been solved.

THAT demonstrates a keenness that I admire and as I said – has helped to restore my faith in the VF’s CS.
(which is the one thing that I shout about the most whenever I recommend a network to my friends)

R.I.P. N95

This morning, my phone died.

It ran away… then came back… but I think… I think, in its absence it must’ve caught some horrific disease or something…

The screen has broken…

The phone is no more!
It has ceased to be!
It has expired and gone to meet his maker!
It’s a stiff! Bereft of life, it rests in peace! If I hadn’t nailed it to my hand it’d be pushing up the daisies!
It’s metabolic processes are now history!

It’s off the twig! It’s kicked the bucket, its shuffled off its mortal coil, run down the curtain and joined the bleedin’ choir invisible!!

THIS IS AN EX-PHONE!